Faqs

Frequently Asked Questions (FAQ)

General question

You can sign up by clicking the "Sign Up" button at the top right corner of the website. Then, fill out your personal information and address.

Once you're logged in, select the tour package you're interested in and click "Book Now." Follow the steps to confirm your booking.

We accept payments through a secure payment gateway. You can choose the most convenient payment method for you, such as credit/debit cards or bank transfer.

After logging in, go to the "My Profile" page, where you can update your personal information and address as needed.

Once your payment is complete, you will receive a confirmation email with all the travel details.

You can cancel or change your travel dates according to our cancellation policy. Please contact customer service for more information.

You can reach our customer service team via email or phone provided on the "Contact Us" page.

  • Cancellation of Booking/Service
    Customers may cancel their bookings/services; however, please note that no refunds will be issued for any cancellations under any circumstances.
  • Exceptions
    This policy does not allow any exceptions, including cancellations due to unforeseen circumstances or other situations. Therefore, please carefully review all details before making a booking or purchasing a service.
  • Booking/Service Modifications
    Modifications to bookings may be possible under specific conditions. Please contact our team for further information.

Important:
The company reserves the right to modify this policy without prior notice.

Please review this policy thoroughly before making a booking or purchasing a service.

Contact details

Contact hour

Mon-Sun : 24 hours

Help line

Support mail

services@ezyphuket.com

Address

119/76 Moo 1 Ko Kaeo, Mueang Phuket, Phuket 83000

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